- Open Pokémon GO on your mobile device.
- Tap Pokeball for Main Menu.
- Choose the option that says “Get Help.”
- Choose the Contact us option. Those of you using an Android-based device.
- To send a message, select the envelope icon in the upper right corner.
- Choose “Delete My Account” from the menu.
The Settings tab on Facebook is where you’ll find the option to make a request to permanently deactivate your Pogo account.
To access the link to Facebook’s instructions on how to delete your Pogo account, which will need you to check in with the credentials associated with your Facebook account, go here.
Please click here if you would want more information about the privacy policies of Facebook and how the company deals with users’ personal information.
When you request that your Pogo account be closed, we require that you make a commitment to abstain from using any of our games for a period of at least six months. If we find out that you have generated a new user ID during this time period, we reserve the right to revoke any awards or rewards that are rightfully yours according to the Official Rules. In the event that you have not already done so, please make sure to review the Game-Specific Rules for any game you are playing in which prizes or rewards (such as tokens) can be won and that those rules contain all of the information that is still relevant to your participation in that game prior to requesting closure of your Pogo account, as you may end up forfeiting any prizes or rewards owed to you under these Official Rules if we suspect fraudulent activity on your part. If you have not already done so, please ensure that you
How can I get in touch with customer care to get assistance with an issue that concerns either my account specifically or me in general?
You can send an email to our Support Team by clicking here, or you can use the “Contact Us” link that is located at the bottom of each and every page on Pogo to get in touch with us. If you are going to email our team directly, please make sure that you give us as much information about your problem as you possibly can. This information should include, but is not limited to, how long you’ve been playing, what game(s) you play, when the problem occurred, and other relevant details. In addition, a link that will take you directly to our Game-Specific Rules page has been provided for each game that you play on Pogo. On that page, you will find a link to the “Help” section of the game as well as other important support information pertaining to that particular game.
If my user account in one of your games gets banned, is it possible for me to create a new user ID so that I can continue playing that game?
Absolutely, without a doubt! Bear in mind, however, that in accordance with these Official Rules, we reserve the right to revoke any prizes or rewards that are legally owed to you in the event that we discover any fraudulent activity on your part after we have banned your first user ID from a specific game. For example, if we discover that you have created a second user ID in order to get around the ban, we will nullify any rewards or prizes that were previously awarded to you. If something like this were to occur, we would appreciate it if you would refrain from emailing us about it and instead keep an eye on this article on our website, as that is where we will make any necessary announcements (although we will make an effort to get in touch with you via email before making any announcements to the general public). If you have a problem that you need to bring up in relation to that game, you should do so through our online support system. Also, please do not create a user ID by the name of “burn” solely for the purpose of leaving negative feedback about either us or the game.
As I tried to log in to Pogo, I was presented with an error message; what steps should I do next?
Help is available if you are unable to access your account by clicking the Sign-In button on our homepage or while playing the game. If you have forgotten your password, click here. You can also change your password by going to the following page on our website, which can be accessed using the link provided in the previous sentence. If you would like to contact our Support Team directly for assistance with this or any other Pogo-related issue, please click here to send them a message via email. You may also use this link to contact them with any other Pogo-related concerns. Remember that if you send them an email directly about a particular game, you should make sure that they have all of the information necessary for them to fully address your problem. This information includes, but is not limited to, how long you’ve been playing, what game(s) you play, when the issue occurred, and other similar details. If you use the link located on our webpage to submit a support ticket to our team, we ask that you do not create numerous tickets concerning the same issue.
My Pogo game is giving me trouble, but there doesn’t appear to be a support section or a frequently asked questions page for that game; who should I talk to?
You can send an email to our Help Team directly at this address: [email protected] if you are unable to locate any information about your specific issue within our Game-Specific Regulations. Make sure that they have all of the information that is necessary for them to fully address your problem if you are going to send them an email directly about a specific game. This information includes, but is not limited to, how long you’ve been playing, what game(s) you play, when the issue occurred, and other similar details. Remember that if you are emailing them directly about a particular game, you should not file several tickets discussing the same issue in order to avoid confusion.
Who should I get in touch with if I’m experiencing trouble with the registration form for my Pogo game?
Throughout our network of games, the members of our Help Team will be able to offer you with any information you require pertaining to problems with the registration process. Please contact us at the following email address if you are having any issues with your account or if you suspect that another user has violated the Terms & Conditions of one of our games: [email protected] Make sure to provide them as much information about your problem as you possibly can, including but not limited to the exact game(s) in question (for example, “Scrabble” or “Monopoly”), and if necessary, tell them how long you’ve been playing on our site. Additionally, keep in mind that some of the emails you get can get routed to the Spam or Junk mail folder on your computer; if you think this has happened, please answer to this email and let us know. We are sorry for any trouble this may cause, but we do ask that you help us out by putting our email addresses to the “white list” of contacts in your phone or computer so that you can get all of our messages.
If I buy a Gift Subscription from one account and then transfer it to another account or give it away as a gift, will my current membership to that game remain active? (Here’s an example: John wants to buy a Monthly Pogo Pass for .95 but give it away as a present, so he uses his main account to make the purchase.)
Yes. If a person begins using the pass on their own account, the pass will automatically renew for that account on its own own once they have started using the pass.
I would want to inquire about my Pogo Pass or Gift Membership; who should I get in touch with?
If you are having technical issues with your Gift Subscription or have any other queries pertaining to passes, please send an email to our Support Team at the following address: [email protected]
If I have an idea for an article that I would like to submit to MyPogofireandIce.com, who should I get in touch with? (Note: Please make sure that all of the information you provide is correct and relevant; we are unable to accept articles that have been contributed by people who have never engaged in the relevant activities.)
In order to remove your account for the Like app, you will first need to navigate to the settings menu, which is located at the bottom of your screen. To delete your registration with the social networking app, navigate to the settings menu and look for the section labeled “Personal Information.” From there, select the “Delete account” option using the appropriate button.
In the event that you are unable to reset your account, you will be required to remove it. The good news is that cancelling the account for this app merely requires a couple of simple actions, and once it’s done, the account won’t be accessible immediately away. Also, you are unable to do so within the app itself.
To remove an account from your phone, hit the icon in the upper right corner of the screen, choose the app that you want to remove from your phone (for example, Phone or Messages), and then tap the Remove Account button.
It is possible that the process will take a little bit of time if you are seeking for a secure method to delete your data, account, and other information related with Facebook.
Do accounts for Pokemon Go that are dormant get deleted? In their terms of service, Niantic specifies that they reserve the right to erase an inactive user’s account information after it has been dormant for either one or two years.